Return Policy

Thank You for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

Returns & Exchanges

We accept returns and exchanges on some products within 10 days of the purchase. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The item must not be marked as "final sale" on the product page.

  • Proof of purchase (order number, receipt, or email confirmation) is required for all returns and exchanges.

How to Return an Item

Ship the Item: Pack the item securely and return it using the provided instructions. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

RETURN ADDRESS

19208 CAPTAINS WATCH ROAD
CORNELIUS, NORTH CAROLINA 28031

Refund Process: After we receive and inspect your returned item, we will process your refund or exchange. Refunds will be credited back to the original payment method. Please allow up to 7-10 business days for processing.

Non-Returnable Items

The following items are non-returnable:

  • Gift Cards

  • Clearance or Sale Items (unless otherwise stated)

  • Jewelry & Accessories

  • Jeweled Items

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 3 days of receiving the item. We will provide a prepaid return label and a replacement of the item at no additional cost. We will only provide a full refund if the item is sold out. 

Exchanges

We offer exchanges for products of equal or lesser value. If you would like to exchange an item, please email us at info@shoplavendar.com or visit us in-store at 21310 Catawba Avenue, Cornelius, NC 28031

Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.

  • Shipping fees for the original order are non-refundable.

International Returns

For International Returns, customers are responsible for return shipping fees and any applicable customs charges. Please note that international returns may take longer to process.

Contact Us

If you have any questions or need assistance with your return, please contact us at:

  • Email: info@shoplavendar.com

  • Phone: 704.718.6533

  • Address: 21310 Catawba Avenue, Cornelius, NC 28031

Thank You!