Refund policy

Thank You for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Exchange & Store Credit policy below:

Exchanges & Store Credit

Exchanges & Store Credit will be accepted within 10 days of the purchase. To be eligible for an Exchange or Store Credit, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The item must not be marked as "final sale" on the product page.

  • Proof of purchase (order number, receipt, or email confirmation) is required for all returns and exchanges.

How to Send Back an Item

Ship the Item: Pack the item securely and send it back using the provided instructions. You are responsible for the shipping costs unless the Exchange is due to a defective or incorrect item.

SEND BACK ADDRESS

19208 CAPTAINS WATCH ROAD
CORNELIUS, NORTH CAROLINA 28031

Store Credit & Exchange Process: After we receive and inspect your item, we will process your Store Credit or Exchange.
Please allow up to 7-10 business days for processing.

DISCLAIMER 

Please note that Lavendar Boutique operates within specific business hours on Eastern Time Zone (EST).

Our In-Store Hours Are: 

MONDAY: CLOSED

TUESDAY: 10AM-6PM (EST)

WEDNESDAY: 10AM-6PM (EST)

THURSDAY: 10AM-6:30PM (EST)

FRIDAY: 10AM-6:30PM (EST)

SATURDAY: 10AM-6:30PM (EST)

SUNDAY: 1PM-5PM (EST)

All After Hours/ Overnight Orders Will Be Fulfilled On The Next Business Day. If Your Item Needs To Be Fulfilled On A Monday, Please Contact The Lavendar Team at 704.718.6533 or Email Us At info@shoplavendar.com

Non-Returnable Items

The following items are Final Sale:

  • Gift Cards

  • Clearance or Sale Items (unless otherwise stated)

  • Jewelry & Accessories

  • Jeweled Items

  • Items Past the 10 Day Exchange & Store Credit Window

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 3 days of receiving the item. We will provide a prepaid return label and a replacement of the item at no additional cost. We will only provide a full refund if the item is sold out. 

Exchanges

We offer exchanges for products of equal or lesser value. If you would like to exchange an item, please email us at info@shoplavendar.com or visit us in-store at 21310 Catawba Avenue, Cornelius, NC 28031

Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items. 

  • Shipping fees for the original order are non-refundable.

International Returns

For International Returns, customers are responsible for return shipping fees and any applicable customs charges. Please note that international returns may take longer to process.

Contact Us

If you have any questions or need assistance with your return, please contact us at:

  • Email: info@shoplavendar.com

  • Phone: 704.718.6533

  • Address: 21310 Catawba Avenue, Cornelius, NC 28031